Returns & Exchanges
At Palmer’s AU, we want you to be completely satisfied with your skincare purchase, which is why we offer returns on products that are faulty or do not meet your expectations. Please ensure all returned items are in their original packaging and meet our eligibility criteria within 30 days of purchase.
Check Eligibility
Ensure your item is unused, in its original packaging, and was purchased directly from our official online store within the last 30 days.
Contact Support
Email our customer care team with your order number and photos of the product to receive a Return Authorization number.
Pack and Post
Securely package your items and send them to our designated returns warehouse using a trackable shipping service.
Receive Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing